Privacy policy

PRIVACY POLICY

At BLOOBIRDS, S.L. we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information in order to achieve this. We care about your privacy and believe we should be transparent about it.

For this reason, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter “RGPD”) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”),  BLOOBIRDS, S.L. informs the user that, as the party responsible for processing, it will incorporate the personal data provided by users in an automated file.

Our commitment begins by explaining the following:

Your data is collected so that the user’s experience improves, attending to your interests and needs.

We are transparent in relation to the data we obtain about you and the reason why we do so.

Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with the regulations, and when necessary, we will ask for your consent.

We understand that your details belong to you. Therefore, if you decide not to allow us to process them, you can ask us to stop processing them.

Our priority is to guarantee your security and to treat your data in accordance with European regulations.

If you would like more information about how your data will be treated, please refer to the different sections of the privacy policy below:

Who is the controller your personal data?

Identity: BLOOBIRDS, S.L.

Registered office: Carrer de Lluçà 28, 2, 08028

N.I.F. nº.:  B67294611

Email:  privacy@bloobirds.com

What personal data do we collect?

The personal data that the user may provide:

• Name, address, and date of birth.

• Telephone number and email address.

• Location.

• Information regarding payments and returns.

• IP address, date and time you accessed our services, the Internet browser you use and data about the operating system of the device.

• Any other information or data you choose to share with us.

In some cases, it is mandatory to fill out the registration form to access and enjoy certain services offered on the web, likewise, not providing the personal data requested or not accepting this data protection policy means the inability to subscribe, register or participate in any of the promotions in which personal data are requested.

Why do we treat your data?

At BLOOBIRDS, S.L. we treat the information provided by interested people with the following purposes:

• Manage orders or hire any of our services, either online or in physical stores.

• Manage the sending of the information requested.

• Customer Acquisition

• In some cases, it will be necessary to provide information to the Authorities or third companies for auditing purposes, as well as handle personal data from invoices, contracts, and documents to respond to complaints from customers or Public Administrations.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Activities and Treatment Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the treatment of your data?

The processing of your data may be based on the following legal bases:

• Consent of the interested party for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.

• Fulfillment of legal obligations for fraud prevention, communication with public authorities and claims of third parties.

How long do we keep your data?

The processing of data for the purposes described will be maintained for as long as necessary to meet the purpose of collection (for example, for the duration of the business relationship), as well as for compliance with legal obligations arising from the processing of data.

To which recipients will your data be communicated?

In some cases, only when necessary, BLOOBIRDS, S.L. will provide user data to third parties. However, the data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom BLOOBIRDS, S.L. works may use the data to provide the corresponding services, however, they will not use this information for their own purposes or for transfer to third parties.

BLOOBIRDS, S.L. seeks to ensure the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary for the fulfillment of such legal obligations will be disclosed.

Personal data obtained may also be shared with other companies in the group.

Where is your data stored?

In general, data is stored within the EU. Data sent to non-EU third parties will ensure that they offer an adequate level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the Privacy Shield.

What rights do you have and how can you exercise them?

You can address your communications and exercise your rights by petition at the following email address privacy@bloobirds.com

Under the RGPD you can apply:

• Right of information: you can request information about the personal data that we have about you.

• Right of rectification: you can communicate any change in your personal data.

• Right to erasure: you can request the prior deletion blocking of personal data.

• Right to restriction of processing: this means restricting the processing of personal data.

• Right to data portability: in some cases, you can ask for a copy of the personal data in a structured format, commonly used and mechanically read for transmission to another data controller.

• Right to object and automated individual decision-making: you can request that decisions not be taken which are based solely on automated processing, including profiling, which produces legal effects or significantly affects the data subject.

In some cases, the request may be refused if you request that the data necessary for the fulfillment of legal obligations be deleted.

Also, if you have a complaint about the processing of data you can make a complaint to the data protection authority.

Who is the controller for the accuracy and veracity of the data provided?

The user is solely responsible for the accuracy and correctness of the data included, exonerating BLOOBIRDS, S.L. of any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity, and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide the complete and correct information in the registration or subscription form BLOOBIRDS, S.L. reserves the right to terminate the services contracted with users, in the event that the data provided are false, incomplete, inaccurate or are not updated.

BLOOBIRDS, S.L. is not responsible for the veracity of the information that is not of its own elaboration and for which another source is indicated, therefore it does not assume any responsibility as far as hypothetical damages that could originate from the use of this information are concerned.

BLOOBIRDS, S.L. reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information BLOOBIRDS, S.L. of respondents are exonerated.

The user also certifies that he or she is over 14 years of age and that he or she has the necessary legal capacity to give consent for the processing of his or her personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the event that any of them is addressed to minors under fourteen years, in accordance with Article 8 of the RGPD and Article 7 of LO3/2018 of 5 December (LOPDGDD), BLOOBIRDS, S.L. will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the identity card or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, with the exception of those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

Social Networks Policy

BLOOBIRDS, S.L. has the following profiles in the main social networks of the Internet (Twitter, Instagram, Facebook, Youtube, Linkedin,).

It is recognized as responsible for the processing of data of its users, followers, or people who make comments through them. Also in accordance with the Law of information society services and electronic commerce BLOOBIRDS, S.L. is exonerated from any liability arising from comments from users and followers on their social networks. 

BLOOBIRDS, S.L. may use the profiles described above to inform its users of issues it considers at an informative level, any events, articles that are published in the Blog or in any social network, as well as publish offers or provide personalized services for the customer.

BLOOBIRDS, S.L. will not extract information from social networks, except when strictly necessary to warn the affected user.

What security measures do we apply to protect your personal data?

BLOOBIRDS, S.L. has adopted the legally required levels of personal data protection security and tries to install those other means and additional technical measures within its reach to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to BLOOBIRDS, S.L.

BLOOBIRDS, S.L. is not responsible for any hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by causes beyond the control of  BLOOBIRDS, S.L. of delays or blockages in the use of the present electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as of damages that may be caused by third parties through illegitimate intrusions beyond the control of BLOOBIRDS, S.L. However, the user must be aware that Internet security measures are not impregnable.

How do we process your personal data obtained through Gmail or other Google tools?

Bloobirds will only use access to read, write, modify or control Google message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

Bloobirds will not use this Google data for serving advertisements.

Bloobirds will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for Bloobirds’ internal operations and even then only when the data have been aggregated and anonymized.

Bloobirds use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Links to other websites

The website www.bloobirds.com may contain links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, being BLOOBIRDS, S.L. disassociated from any responsibility about its privacy policy.

Can the privacy policy be modified?

This privacy policy may be modified. We recommend that you review the privacy policy from time to time.